Privacy Policy Overview
In order to ensure the highest level of privacy and confidentiality for our clients and other visitors to our website, the Law Office of Diane L. Kaiser, Esq. has prepared this Privacy Policy with respect to the collection, use, disclosure, and protection standards for personal and legal information online and offline relating to you, as a client or user of our website.
The goal of the services that we provide is to ensure that your information is respected, controlled at all times, and held in strict confidence under all applicable legal and ethical standards.
Contracting for or using website services through the Law Office of Diane L. Kaiser, Esq., signifies your ongoing acceptance of the specific practices contained in this Privacy Policy.
Commitment to Client Privacy
Because we are a law firm focused on Family Law, we are ever aware of the potential sensitivity of the legal issues our clients raise with us. One of the fundamental ethical duties of counsel is to protect confidential client information. That means all communications between you and our lawyers or staff (which includes Licensed Legal Paraprofessionals) are privileged and protected under the law. We share nothing with third parties without your express permission and under no circumstances share confidential information requested by third parties unless required by law or court order. All staff, from attorneys to paralegals, are trained to maintain the standards of confidentiality we expect of ourselves.
Information We Collect
To deliver professional legal services in a personal way, we gather a variety of information, including:
- Personal ID (name, address, phone, email)
- Legal matter info (type of case, dates, other parties)
- Family and financial info (for case needs)
- Office communications (email, phone records, correspondence, notes from meetings/events)
- Payment/billing info
- Website usage (IP address, browser type, page views), collected via cookies and analytics tools.
Uses for the Information We Collect
We use your information only to provide you with legal services and to administer the relationship between you and us. More specifically, we may use your information for the following:
- To assess, understand, and analyze your legal issues and to formulate a strategy
- To draft and submit litigation or other legal documents
- To communicate with you with respect to the status of your matter
- To schedule meetings and consultations
- To process payments and invoices
- To respond to inquiries and requests for information
- To operate according to applicable laws, regulations, rules, and our ethical obligations as lawyers
- To enhance our website and our service offerings based on use statistics
We do not use your information for unrelated, non-marketing purposes or sell, rent, or trade the same to anyone, including vendors or service providers.
Information Security and Protection Policies
We use a variety of physical, electronic, and procedural security measures to safeguard your confidential information and personally identifiable information against unauthorized access, use, or disclosure. This includes:
- Protected and secured file systems for physical and electronic files
- Encrypted digital correspondence and documents
- Cybersecurity scanning and updating of our systems
- Confidentiality agreements and access restrictions applicable to all employees and contractors
- Secure shredding and disposal protocols for obsolete physical files
Our office implements these protections in accordance with relevant legal and ethical obligations, so you can be certain that your information will stay safeguarded throughout your case.
Maintaining Legal Confidentiality
Confidential information, in any medium, that you share with the Law Office of Diane L. Kaiser, Esq. is protected by attorney-client privilege and, as appropriate, the legal paraprofessional-client relationship. This includes any communication in person, by telephone, by email and by way of this website. We take reasonable measures to prevent unauthorized disclosure of your confidential information during your case and afterward. Line(s) of confidentiality that can override privilege may include: mandated reporting of suspected child abuse or imminent harm, however such lines are rare and governed by law.
Cookies and Website Analytics
Our site employs cookies and standard web analytics tools to improve user experience, monitor website performance, and gather information about users’ activity on our site. Cookies are small files placed on your machine that permit your computer to remember settings and enable a more efficient and convenient browsing experience. Analytics tools may collect and analyze information such as an IP address, browser type, page URL, and time spent on a page, but all such information is aggregated so that it does not personally identify you. You can modify or disable cookies from your browser; however, some of the features of the site may not be available to you.
Third-Party Service Providers
To the extent possible, we may use trusted third party service providers to assist us with administrative, technical, or payment processing services. Such service providers are thoroughly vetted and contractually required to keep your information confidential, protected, and secure. Examples include secure third party companies that process payments, back-up and host our systems database, and process IT support. We will not allow any third party service provider to use your information for their own purposes. Access is only granted to the extent necessary to perform the contracted services.
Information Disclosure
We will not disclose personal, case-related information or updates without your express permission or consent, unless we are compelled in accordance with the following:
- When otherwise required by applicable law, regulation or court order
- To protect your life or others
- To prevent or detect fraud or other illegal activity
- To authorized parties (such as courts, opponents, co-counsel) with a legal interest in your file, provided you are notified and have given assent
The minimum disclosure required by applicable law and ethics rules goes no further than outlined above. We will take whatever steps are available to provide prompt notification of any compulsory disclosures unless prohibited by law.
Records Retention
All client files and records are retained in compliance with Colorado bar association guidelines and legal standards. In most cases physical and electronic records are kept for a period of not less than 7 years from the final disposition of your matter, unless a longer period is otherwise required or warranted by the equities of a particular situation. Upon expiration of the retention period, records are shredded in order to assure that their integrity is preserved and that you have the utmost privacy. If you would like to request access to your records or documentation, or a copy thereof, please contact our office during regular business hours.
Your Choices and Rights
As a customer or visitor to our site, you have the following rights regarding information collected by our office, including:
- The right to see and obtain copies of the information we possess about you
- The right to ask for corrections or updates of information we possess about you
- The right to withdraw consent granted us by you for certain activities
- The right to ask for erasure of information we may possess about you, subject to legal and other obligations
To exercise these rights, simply call our office at 303-457-2700 or email us at [email protected]. We will address all requests in a timely and respectful manner consistent with our professional responsibilities and applicable law.
Children’s Privacy
Our website and legal services are not designed for or targeted to children under the age of 18. We do not knowingly collect personal data from children. If you provide us with information from someone under the age of 18 without prior verifiable consent from a parent or legal guardian, please contact us immediately so we may take steps to remove such information.
Communication Preferences
We contact clients primarily by phone, email, and in person. You can specify your preferred forms of contact at the time of your initial consultation. We correspond in a way that prevents eavesdropping and abides by professional ethical rules. Let us know if you decide to change any of your communications preferences or have special confidentiality requests about communications.
Payment Method and Financial Information Security
All payments to the Law Office of Diane L. Kaiser, Esq. (the “Law Office”) are processed in a secure manner, whether in person, by mail or electronically. The Law Office utilizes reputable financial institutions and payment processing organizations for the receipt of credit card and electronic check payments. Billing information is only used for billing purposes and is not disclosed to third parties except as reasonably necessary to effect such payment, except as required by law. Any and all receipts and other financial records are also maintained in a secure manner and are only accessible by authorized personnel.
Electronic Communications and Document Sharing
When you elect to communicate with us and submit them electronically by email or through our website’s contact form, we make every effort to encrypt that information provided and use secure protocols to keep your information private. Although we have taken strong measures to ensure the security of the electronic communications we send you, unfortunately, no method of transmission over the Internet is 100% secure. Optimum LLC recommends that clients use a secure portal or encrypted email to share particularly sensitive information and will discuss the most ideal options with you during our initial conversation of engagement.
Changes to Our Privacy Policy
We routinely post an updated Privacy Policy that reflects any changes to our legal requirements, technology or business policies. Any revised policy will be posted on this website with an updated date of effectiveness. You should review our policy periodically to make sure you are familiar with how we safeguard your information. In the event that we make significant changes, we will notify you directly if you are an active client, so you can be sure of how your privacy is protected.
Your Consent and Acceptance
By providing our services and/or using our website, you agree to the collection, use, and handling of your information in accordance with this Privacy Policy. If you do not agree with these terms, please do not use our website or provide us with any personal information. Your use of our services will be deemed continued acceptance of this Privacy Policy.
How to Reach Us
Law Office of Diane L. Kaiser, Esq.
1499 W. 120th Ave., Ste. 110
Westminster, CO 80234
Phone: (303) 457-2700
Fax: (303) 457-2800
Email: [email protected]
Office Hours are Monday-Thursday 8:30am-4:30pm (we are normally closed Friday). All consultations require an appointment. You may also use the contact form on this site to send us a message to get more info or to set up an appointment. We will respond to all privacy concerns in a timely and detailed manner.
Colorado-Specific Privacy Practices
As a Colorado based law firm, we abide by all relevant state and federal privacy requirements, including the Colorado Consumer Data Privacy Act (“CDPA”) as part of that. We treat your personal and legal information in a manner that complies with or exceeds Colorado law and our ethical obligations of privacy and data protection. If you are located in Colorado, you have certain additional rights with respect to your personal information. Reach out to us to exercise these rights or if you have questions about compliance.
Data Breach Notification Procedures
In the event a data breach occurs that involves your personal information, we will take immediate steps to investigate the incident, secure the breach and stop or minimize the damage caused by any exposure. We will notify affected clients and authorities as required by Colorado law and professional standards. Our firm’s data breach incident response process includes prompt notifications, information for affected individuals and our commitment to transparency.
Links to Other Sites
We may provide links to third party web sites, such as local court or bar associations. We have labored diligently to link only to reputable web sites, but we are not responsible for the content of third parties’ web sites, including their privacy policies. You should review the privacy policies of any web site you visit outside this one before providing any information identifying you personally.
International Clients and Data Transfers
While our principal client base is located in Westminster, Colorado, the greater Denver metro area, and throughout Colorado, we are authorized to represent clients in Colorado and, in limited circumstances, clients residing abroad. If you are a foreign-based client, your information may then be transmitted to, stored, and processed in the United States. We take reasonable measures designed to ensure that such information is afforded the same type of protection provided under this Privacy Policy.
Ethical and Attorney Privacy Policies
The Law Office of Diane L. Kaiser, Esq. holds to the highest standards of professional responsibility and privacy according to the Colorado Rules of Professional Conduct and the American Bar Association (Kaiser Law is a registered operating name of The Law Office of Diane L. Kaiser, Esq.) Every attorney, paralegal, and assistant at The Law Office of Diane L. Kaiser, Esq. is subject to such standards in order that your confidentiality, privacy, and trust are never compromised. We attend Continuing Legal and Professional Education training on privacy practices and ethics on a regular basis to ensure our compliance with changing mandates.
Questions, Complaints and Concerns
Your satisfaction is of the utmost importance to us. Let us know if you have concerns, complaints or questions about our privacy policy. You can contact us at (303) 457-2700 or via e-mail at [email protected]. We strongly value all complaints and will immediately investigate the problems you raise. You can contact The Colorado Bar Association or the appropriate regulatory authority if you are not happy with our response.
Effective Date
This Privacy Policy is effective as of June 2024. This policy covers all information collected from clients and potential clients by the Law Office of Diane L. Kaiser, Esq. We have the right to add to, delete, and/or revise this Privacy Policy at any time without notice. Changes will be posted on this page. Your continued use of our services is acceptance of these changes.